Support Center
We are here to help! Please take a look around for answers to your questions. As always, we would love to hear from our customers if you have any questions/feedback about 6ya.
If you have questions about being a 6ya expert or using our app, select a category below to review the corresponding FAQs.
What is 6ya?
- What is 6ya? What should I expect?
- Why should I use 6ya? What is the value?
- What categories are available?
- The category that I want to ask a question about is not available.
- Can I request a specific Expert?
- How do you select your Experts?
How 6ya works?
- How do I use 6ya on my Android device?
- How do I use 6ya on my iPhone?
- Devices that support 6ya
- I am having video/audio call connectivity issues?
- Where can I see my call history?
- I'm not receiving the verification code to my phone!
Getting started as a 6ya Expert!
- Expert app on Android
- Notifications and Incoming Calls on Android
- Expert app on iPhone/iPod Touch
- Notifications and incoming calls on iOS
- Expert: How to get paid?
- Expert app Availability
Becoming an Expert
- ★ Why should I be an Expert?
- ★ What are the requirements to become a 6ya Expert?
- ★ How do I become an Expert?
- ★ Can I apply to be an Expert in multiple categories?
- ★ What countries is 6ya available in?
- Are certifications and diplomas required to become an Expert?
Payment
- ★ How much will I earn?
- ★ What is my employment status?
- ★ Where can I see my earnings?
- Can I change my payment option?
- Am I required to report any income made from 6ya on my taxes?
- Why do you need my personal information?
Account & Phone
Accepting Calls
- ★ Android 1.8 Update
- ★ Push Notifications Not Working On Nougat?
- ★ First Steps to Resolve Potential Android Nougat Notification Issues
- Can I recommend or advertise my business during a call?
- Will I be penalized if I do not solve the Customer’s problem?
- If I don’t know the answer to the Customer’s question, what should I do?