Support Center
We are here to help! Please take a look around for answers to your questions. As always, we would love to hear from our customers if you have any questions/feedback about 6ya.
If you have questions about being a 6ya expert or using our app, select a category below to review the corresponding FAQs.
What is 6ya?
How 6ya works?
- ★ How do I talk to an Expert using the website?
- ★ How do I purchase a plan?
- ★ How do I make a video call?
- ★ How do I talk to an Expert using the app?
- I purchased a subscription plan. Why am I still being charged for a call?
- How do I change my phone number?
Getting started as a 6ya Expert!
Becoming an Expert
- ★ Can I use a VOIP service or landline as my phone number on file?
- ★ What are the requirements to become a 6ya Expert?
- ★ How do I become an Expert?
- I don’t have a smartphone. Can I still apply to be a 6ya expert?
- I was an approved expert on your platform, but was deactivated. Can I submit a new application?
- Are certifications and diplomas required to become an Expert?
Payment
- ★ When do experts receive payment?
- ★ How much will I earn?
- ★ What is my employment status?
- ★ Where can I see my earnings?
- Can I change my payment option?
- Am I required to report any income made from 6ya on my taxes?
Account & Phone
- Why am I receiving an error message stating that my carrier is not supported when I'm trying to log into the app?
- How do I check which categories are approved on my profile?
- I am an approved expert, but when I log into the mobile app, I can only access user mode.
- Where can I edit my account information?
- What makes a good profile photo?
- How do I log in to my account?
Accepting Calls
- ★ I am not receiving notifications for incoming calls (Android 6+)
- ★ First Steps to Resolve Potential Android Nougat Notification Issues
- ★ Best Practices
- ★ How do I take a customer's call?
- Why is the call duration in the app's call history different from my cell phone log?
- Can I email users? I need to send them a diagram or other resources via text.