Support Center
We are here to help! Please take a look around for answers to your questions. As always, we would love to hear from our customers if you have any questions/feedback about 6ya.
For any billing related issues please contact us via email at support@6ya.com
If you have questions about being a 6ya expert or using our app, select a category below to review the corresponding FAQs.
What is 6ya?
How 6ya works?
- ★ How do I talk to an Expert using the website?
- ★ How do I talk to an Expert using the app?
- How do I change my phone number?
- I don’t have a smartphone. Can I use a landline phone number?
- Can I message an expert via text or email?
- Where can I see my call history?
Plan & Charges
Using the Service
- ★ How do I make a video call?
- Can I provide a rating or tip to an expert any time after a call has ended?
- How do I use 6ya on my Android device?
- How do I use 6ya on my iPhone?
- I'm not receiving the verification code to my phone!
- Where can I change my camera, microphone and video settings?
Getting started as a 6ya Expert!
- ★ Best practices for sharing your Page
- ★ How to use the Do Not Disturb feature
- How do I customize my 6ya URL?
- Adding your 6ya Profile to your YouTube channel
- Expert app on Android
- 6ya recommended mobile device
Becoming an Expert
- ★ Can I use a VOIP service or landline as my phone number on file?
- ★ What are the requirements to become a Verified 6ya Expert?
- ★ How do I become an Expert?
- I don’t have a smartphone. Can I still apply to be a 6ya expert?
- Why has my photo been rejected?
- My Category of Expertise is not listed
Payment
- ★ When do experts receive payment?
- ★ How much will I earn?
- ★ What is my employment status?
- ★ Where can I see my earnings?
- How do I set my rate for my direct calls?
- How do Experts receive payments?
Account & Phone
- Why am I receiving an error message stating that my carrier is not supported when I'm trying to log into the app?
- I am a Verified Expert, but when I log into the mobile app, I can only access customer mode.
- Where can I edit my account information?
- What makes a good profile photo?
- How do I log in to my account?
Accepting Calls
- ★ I am not receiving notifications for incoming calls (Android 6+)
- ★ First Steps to Resolve Potential Android Nougat Notification Issues
- ★ Best Practices for Improving Call Service
- ★ How do I take a customer's call?
- Why is the call duration in the 6ya's call history different from my cell phone log?
- Will I be penalized if I do not solve the Customer’s problem?