Support Center
We are here to help! Please take a look around for answers to your questions. As always, we would love to hear from our customers if you have any questions/feedback about 6ya.
If you have questions about being a 6ya expert or using our app, select a category below to review the corresponding FAQs.
What is 6ya?
How 6ya works?
- How do I use 6ya on my Android device?
- How do I use 6ya on my iPhone?
- I am having video call connectivity issues
- Where can I see my call history?
- I'm not receiving the verification code to my phone!
- I tried to call an Expert but no Experts were available
Getting started as a 6ya Expert!
Becoming an Expert
- ★ What are the requirements to become a 6ya Expert?
- ★ How do I become an Expert?
- ★ Can I apply to be an Expert in multiple categories?
- ★ What countries is 6ya available in?
- Are certifications and diplomas required to become an Expert?
- Why has my photo been rejected?
Payment
- ★ How much will I earn?
- ★ What is my employment status?
- ★ Where can I see my earnings?
- Can I change my payment option?
- Am I required to report any income made from 6ya on my taxes?
- Why do you need my personal information?
Account & Phone
Accepting Calls
- ★ I am not receiving notifications for incoming calls (Android 6+)
- ★ First Steps to Resolve Potential Android Nougat Notification Issues
- ★ How do I take a customer's call?
- Can I recommend or advertise my business during a call?
- Will I be penalized if I do not solve the Customer’s problem?
- If I don’t know the answer to the Customer’s question, what should I do?