How do I dispute a low rating?

The best way to recover from a bad rating is to make sure your subsequent calls earn you 5-stars!

 

However, if you feel a low rating was given in error or is otherwise inaccurate you can request moderation! 

 

• Experts request moderation from within the
app - you can find this feature on the call summary page (see image below) 


• The Request Moderation feature is only available when the
call is rated 1-3 stars & the rating is not already auto-suppressed.


• The reason for request is mandatory. 


• Expert's can only request moderation once (per
Call ID) - After submitting the request the status will say:
‘Moderation Request Sent’.

 

03-expert-call-summary-w-callback.png

Have more questions? Submit a request