Expert Best Practices

  1. You should only accept Customer Requests if you have adequate time to focus your attention on the call for its duration, and are in a location conducive to taking a call. That means don’t take calls when you’re in a noisy space, or are only available for 5 minutes. We ask that you not try to multi-task when talking to a Customer - customers should always have your full attention. 
  2. Do not take calls while driving.
  3. You should only accept calls when you have a reliable connection. Audio-only calls rely on the strength of your cellular service. To optimize video call quality, use WiFi or at a minimum 4G or LTE mobile.
  4. Do not use a Voice over Internet Protocol (VOIP) phone number on file, as our platform does not perform on VOIP. This will cause you to miss calls, which will impact your acceptance rating. This includes services such as Google Voice, mobile apps that provide virtual numbers, and certain cellular carriers.
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