- Dropped calls happen, don’t worry. If your call with the customer is dropped, you will receive a notification that will let you reconnect with the customer you were helping.
- Keep in mind that you should only accept calls when you have a reliable connection. To optimize call quality, use WiFi or at a minimum 4G or LTE mobile. If your connection becomes weak during a call, suggest to the customer that the call proceed with the video turned off. Relying on a voice connection alone should be more reliable even if the connection is weak.
If you experience any recurring issues, please notify our team at firstname.lastname@example.org