What happens if my call gets dropped?

  1. Dropped calls happen, don’t worry. If your call with the customer is dropped, you will receive a notification that will let you reconnect with the customer you were helping. 
  2. Keep in mind that you should only accept calls when you have a reliable connection. To optimize call quality, use WiFi or at a minimum 4G or LTE mobile.  If your connection becomes weak during a call, suggest to the customer that the call proceed with the video turned off. Relying on a voice connection alone should be more reliable even if the connection is weak.

If you experience any recurring issues, please notify our team at experts@6ya.com

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