Keeping your score high is all about delivering excellent service to your callers. Here are the pillars of excellent service:
- Friendly and respectful customer treatment - this should go without saying, but treating people kindly is a surefire way to ensure a positive experience.
- Good listening - make sure you’re letting the customer explain the issue at hand, and ask clarifying questions.
- Honest and quick diagnostics - help callers gain the most value from their time with you by quickly identifying the kind of issues they're facing and how they can best resolve them.
For more information on our rating system, check out how do ratings work.