I am an Activated Expert, but when I log into the mobile app, I can only access customer mode.

Activated Experts and customers to utilize the same app. Experts immediately land on Expert mode after signing in. There will be a few different reasons as to why you are not accessing Expert mode.

  1. If you’re a new Expert, have you finished uploading a headshot, as well as completing your payment settings? Once you have done this, please allow a few business hours for processing. Afterwards, you may then log out of the mobile app, then in again. You should now be able to access expert mode.
  2. Are you logging in with your phone number on your Expert application? If you log in with a different phone number, our system will not recognize you as an Expert, as you’ve just created a new user account. Please email experts@6ya.com with your new and old phone numbers and the support team will update your phone number for you.

Still not able to access Expert mode in the mobile app? Please email experts@6ya.com with the phone number that you’re using to log in and we’ll be happy to assist!

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