We have two pay periods per month.
Payments to experts are initiated on the following dates:
1st of the month: pay covers days 15 - end of the previous month
16th of the month: pay covers days 1-14 of the same month
Please note that on these dates, the payments team initiates the payment, so it will typically take 2-3 business days for an expert to have the direct deposit appear in the bank account. For experts receiving checks, additional days from there will need to be added for postage time. This means that checks will take longer to receive in comparison to direct deposits. Also note that if the pay initiation day falls on a holiday, the processing will likely also be delayed by our payment processor (we appreciate your patience!).
In general, we recommend ACH and PayPal deposit over check since these are securely sent to you, and much more quickly than a check through mail. There's no way to lose a direct deposit.
If a check is potentially lost in the mail, there are two options:
1. Cancel the check immediately and reissue. Note that our payment vendor charges a fee of $25 to stop payment on an active check that has not been returned to them by USPS, and this is removed from your earnings if you want to receive a new check sooner. We will then send you a check for the remaining balance. If your earnings for that pay period are under $25, then you are not eligible for this option.
2. Wait for the check to expire (typically three months after the issue date), and then send a new check. At this time, there is not a fee associated with this by our vendor. Many times, the Expert does end up receiving the original check prior to expiration (sometimes slight postal delays happen).
Bonuses: these are paid out at the end of the cycle in which they are achieved. Note that they are issued separately from your earnings and may take another few business days to deposit.
Note that our system operates under Coordinated Universal Time, so this will affect the cutoff times for the pay period in which calls will fall under.