How do I talk to an Expert using the website?

If you have not already purchased a help plan, please follow the instructions here.

If you have already subscribed to a help plan, please click here to log into your account. It’s important to note that you must use the same phone number that you originally registered under. (If you are already be logged in, you'll automatically be forwarded to the category list below.)

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Once you have submitted the text verification code to the website, select the category you’d like assistance with.

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After you choose the category (and subcategory if necessary), the final page will prompt you to confirm your phone number that you’d like to receive a call on. If it is correct, please click the green “Request a Call” button at the bottom of the page. You’ll receive a phone call from an expert within seconds!

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