We want to make our service as simple & easy to use as possible. However, some settings on your phone or carrier can prevent our phone calls from reaching you.
When this happens you might not hear our call ring, or even see a missed call in your phone logs.
Disable call blocking or screening
Disable settings & apps on your device that block automated or robo-calls.
Eg. TrueCaller, Spam Filter, Google Voice
Use Video Calling
Video calling uses WiFi instead of your phone signal. This can help overcome issues where your carrier is blocking our calls.
Call our Expert Helpline
Simply call us at (844) 575-0006 from your registered mobile phone number. The Expert Helpline is a dedicated number for current members with an active subscription.