How Do Call Backs Work?

Are callbacks paid?

Callbacks are only paid if the original call was not paid (i.e. short call).


How long is the callback option available? 

The callback option is available for 48 hours after the original call has ended.


Do I need to be online to do a callback? 


An Expert does not need to be online to start a callback.

When customers call an Expert via a text link, the call type is "follow-up call" (we call it a 'callback link' in-app). Follow-up call's can't be initiated when the Expert is offline.

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