Customer Resources

What is 6ya?

• What is 6ya? What should I expect?
• What categories are available?
• How do you select your Verified Experts?
• Will the Expert solve my issue that I am having with the product?

How 6ya works?

• ★ How do I talk to an Expert using the website?
• ★ How do I talk to an Expert using the app?
• How do I change my phone number?
• I don’t have a smartphone. Can I use a landline phone number?
• Can I message an expert via text or email?
• Where can I see my call history?

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Plan & Charges

• ★ How do I cancel my subscription?
• ★ How do I purchase a plan?
• I purchased a subscription plan. Why am I still being charged for a call?

Using the Service

• ★ How do I make a video call?
• Can I provide a rating or tip to an expert any time after a call has ended?
• How do I use 6ya on my Android device?
• How do I use 6ya on my iPhone?
• I'm not receiving the verification code to my phone!
• Where can I change my camera, microphone and video settings?

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